The control room
By default, all notifications from your alarm system are received on your own smartphone, and possibly the phones of your housemates or family. In response to these reports, you or a family member could take action, such as calling the police.
However, if you never want to call the police yourself, you can take out a subscription at an incident room for a fee. This will respond to almost every report. We say almost specifically because there are rules attached to when an incident room can call the police. If only one detector detects movement, the owner will always be called before the police. Only if several detectors are activated within a certain period of time, or when being able to view surveillance camera images, can a control room send the police directly.
Is an control room of interest to you?
That depends on your profession and self-reliance. If, during working hours, you or another family member can respond to any incoming reports, you will be able to call the police yourself if necessary. If you have neighbours who are often at home, it is also possible to inform them, fully automatically. If you do not have these options, an incident room can be a good addition.
What does a control room cost?
Once again, there is a price difference between choosing a control room yourself, or arranging it via the alarm system vendor. An extra link between them means a higher monthly subscription price.
If you choose an alarm centre yourself, the price varies between 10~20 euros per month. If you let an alarm system vendor arrange this, you can assume double that, and that every month, as long as the subscription lasts.
Or let us do it for a one-off fee, more about this later.
How to choose your own alarm centre
That is actually very simple. We take the AJAX alarm system as an example.
In the Hub settings, you can choose “control room list”. And then you will see hundreds of different control rooms listed. By clicking on any name you can see in which countries they are active. Select the monitoring station of your choice, and click on “Send monitoring request”. In the Netherlands alone you can choose from ten different control rooms.
As soon as the request has been sent, a member of staff from the control centre in question will contact you to activate the link.
How to link an control room
The staff member of the control room will provide you with the necessary details. These can again be entered in the Hub settings of the AJAX application, but this time you enter the data under the heading “control room”.
Help needed with linking up the control room
If you do not want to pay more to a control room every month, but for whatever reason you do not manage to make the link with the control room yourself, then call in our help. For a small one-off fee, we will arrange the link with the control centre of your choice. The contact with the control room will always go directly through you, so we will never be there as an extra link, and therefore never with extra costs.